Customer Care Policy
Sahar Adeel
Grace in Every Stitch. Quality in Every Thread. Style for Every Woman.
Contact Us
Website: www.saharadeel.com
Email: info@saharadeel.com
Facebook: https://www.facebook.com/saharadeel.official
Instagram: https://www.instagram.com/saharadeel.official/
Introduction
At Sahar Adeel, our Customer Care team is dedicated to providing professional, respectful, and efficient support to all our customers. This policy outlines how our customer service operates, the standards we follow, and the responsibilities expected from both our team and customers. Our goal is to ensure a smooth, transparent, and supportive experience throughout your shopping journey.
Customer Care Availability
Timings: 11:00 AM to 8:00 PM (Pakistan Standard Time)
Responses may take 24–48 working hours depending on query volume. We aim to respond to all inquiries as promptly as possible within working hours.
Scope of Customer Support
Our Customer Care team is available to assist with:
- Order-related queries
- Exchange requests (as per policy)
- Complaints regarding defective or incorrect items
- Product information and guidance
- Delivery and dispatch inquiries
All support is provided strictly in accordance with Sahar Adeel's official policies.
Complaint & Exchange Handling
As per our Return & Exchange Policy:
- Complaints must be reported within 24 hours of delivery
- Customers may be required to provide images or proof of the issue
- Exchange requests are subject to inspection and approval
- Processing timelines for exchanges are 14–16 working days
No refunds are offered under any condition. Exchanges are handled only where applicable and after proper procedure.
Customer Conduct & Communication Policy
Sahar Adeel maintains a strict policy of respectful communication. Customers are expected to communicate in a respectful and professional manner. Any form of abusive language, harassment, threats, or inappropriate behavior will not be tolerated.
Such behavior may result in:
- Immediate termination of support
- Permanent restriction from services
- Legal action where necessary
Call & Chat Monitoring
For quality assurance, security, and training purposes:
- All calls are recorded
- All chat conversations are recorded and monitored
- Our phone lines are equipped with proper recording facilities
These records may be used in case of disputes or misconduct.
Purpose of Customer Care
Our Customer Care service is designed to:
- Assist and guide customers
- Resolve genuine concerns
- Ensure transparency and clarity
- Maintain service quality and brand standards
We are here to support you, and we expect mutual respect in all interactions.
Important Notes
- Customer Care operates strictly within company policies
- Requests outside policy guidelines may not be entertained
- Final decisions regarding complaints and exchanges rest with Sahar Adeel
Our Commitment
At Sahar Adeel, we are committed to delivering not only premium products but also a reliable and respectful customer experience. Our Customer Care team is here to support you with professionalism, fairness, and integrity.
Grace in Every Stitch. Quality in Every Thread. Style for Every Woman.
