FREQUENTLY ASKED QUESTIONS (FAQs) – SAHAR ADEEL
Sahar Adeel
Grace in Every Stitch. Quality in Every Thread. Style for Every Woman.
Website: www.saharadeel.com
Email: info@saharadeel.com
Facebook: https://www.facebook.com/saharadeel.official
Instagram: https://www.instagram.com/saharadeel.official/
General Information
1. What is Sahar Adeel?
Sahar Adeel is a premium women’s pret eastern wear brand in Pakistan, offering elegant, high-quality, and exclusively designed outfits for modern women.
2. What type of products do you offer?
We offer stitched women’s pret eastern wear, including two-piece suits, three-piece suits, and festive collections.
3. Are your designs exclusive?
Yes, all Sahar Adeel designs are created in-house and are exclusive to our brand, ensuring uniqueness and refined detailing.
Orders & Payments
4. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available for local orders within Pakistan, subject to verification and courier availability.
5. How long does it take to dispatch an order?
Orders are processed and dispatched within 4–5 working days.
6. How long does delivery take?
- Local orders (Pakistan): 4–5 working days after dispatch
- International orders: 12–15 working days (may vary depending on location and customs)
Delivery & Shipping
7. Do you charge delivery fees?
Yes, delivery charges are applied based on:
- Order weight
- Courier company policy
These charges are added to the total order amount.
8. Do you offer free delivery?
Yes, free delivery is available for local orders equal to or above PKR 15,000.
9. Do you ship internationally?
Yes, we offer international shipping. Delivery timelines may vary depending on the destination and customs procedures.
Product & Quality
10. Will the product include brand tags?
Yes, every Sahar Adeel article includes:
- A neckline brand tag
- An official hanging tag
These ensure authenticity and brand identity.
11. Can product colors vary from pictures?
Slight variations may occur due to lighting and screen differences, but we strive to present products as accurately as possible.
Returns, Refunds & Exchanges
12. Do you offer returns?
No, Sahar Adeel follows a strict No Return Policy.
13. Do you offer refunds?
No, Sahar Adeel maintains a strict No Refund Policy under all circumstances.
14. Do you offer exchanges?
Yes, exchanges are available under specific conditions and after proper verification.
15. When is exchange allowed?
Exchanges are allowed only in the following cases:
- Size issues
- Fitting concerns
- Defective or damaged articles
16. Can I exchange for a different design?
No, exchange for a different design or change of preference is not allowed.
17. What is the exchange process time?
Exchange requests are processed within 14–16 working days after approval and inspection.
Customer Support
18. What if I receive a damaged or incorrect item?
You must report the issue within 24 hours of delivery with proper evidence. Our team will review and guide you accordingly.
19. How can I contact Sahar Adeel?
You can reach us via:
Email: info@saharadeel.com
Website: www.saharadeel.com
Final Note
At Sahar Adeel, we aim to provide clarity, transparency, and a seamless shopping experience. For any further queries, our customer support team is always available to assist you.
Grace in Every Stitch. Quality in Every Thread. Style for Every Woman.
