Return & Exchange Policy
Sahar Adeel
Grace in Every Stitch. Quality in Every Thread. Style for Every Woman.
Contact Us
Website: www.saharadeel.com
Email: info@saharadeel.com
Facebook: https://www.facebook.com/saharadeel.official
Instagram: https://www.instagram.com/saharadeel.official/
Introduction
At Sahar Adeel, we are committed to delivering premium quality products and maintaining a transparent and fair customer experience. To ensure consistency, hygiene, and product integrity, we follow a strict Refund & Exchange Policy. Customers are strongly advised to review this policy carefully before placing an order.
No Refund Policy
Sahar Adeel strictly follows a No Refund Policy under all circumstances.
- No refunds will be issued in any form, including cash, bank transfer, or store credit
- Once an order is delivered, it is considered final
- Refunds are not applicable even if the customer requests an exchange or raises a complaint
Customer Service Support
We have a proper and dedicated customer service system to assist our customers in case of any genuine concerns.
- All complaints must be reported within 24 hours of delivery
- Customers may be required to provide clear images or supporting evidence
- Each case is reviewed carefully before any action is taken
Our team ensures that all requests are handled professionally and fairly.
Exchange Policy
While refunds are not offered, Sahar Adeel facilitates exchanges under specific conditions and after a proper process.
Exchange in Case of Defective or Damaged Article
If a product is received in a defective or damaged condition:
- The article will be exchanged only
- No refund will be provided under any condition
- Exchange will be processed after verification and approval
- Replacement will be provided for the same article (same design, color, and size), subject to availability
Standard Exchange Eligibility
Normal exchange policy applies only in the following cases:
- Size issues
- Fitting concerns
Conditions for Exchange
- Item must be unused, unworn, and unwashed
- Product must be in original condition
- Original Sahar Adeel tags must be intact
- Valid order proof must be provided
Non-Eligible Exchange Cases
Exchange requests will not be accepted in the following situations:
- Change of design or preference
- Exchange without a valid reason
- Used, washed, or damaged products
- Items with missing or removed tags
- Requests made after the allowed complaint time
Exchange Procedure & Timeline
All exchanges are processed through a proper procedure:
- Request must be submitted to customer service
- Product is reviewed and approved
- Item is returned and inspected
Processing Time:
- Exchange completion time: 14–16 working days
- Timeline begins after approval and receipt of the returned article
Important Notes
- Exchange is a facilitation, not a guaranteed right
- All requests are subject to approval after inspection
- Sahar Adeel reserves the right to accept or reject any exchange request
- No monetary compensation or refund will be provided in any case
Our Commitment
At Sahar Adeel, we aim to provide a reliable and premium shopping experience. While maintaining a strict no-refund policy, we ensure that genuine concerns are addressed through a structured and fair exchange process.
Grace in Every Stitch. Quality in Every Thread. Style for Every Woman.
